FAQ's

What type of leather do you use?

We use premium full-grain leather, genuine leather, cowhide leather, and buffalo leather in our products. Our leather is selected for durability, texture, and long-lasting performance. Many of our bags also feature vintage-finish leather that develops a rich natural patina over time.
Are your bags made from real leather?

Yes. Every Travelle Leather product is made using genuine premium leather materials. We focus on creating durable, luxury-quality leather bags designed for everyday use and travel.
Where are your products made?

Our products are professionally manufactured in China using carefully selected materials, premium hardware, and strict quality standards to ensure high-end craftsmanship and durability.
What products do you sell?

We currently specialize in:

  • Leather Duffle Bags
  • Leather Messenger Bags
  • Leather Backpacks
  • Leather Briefcases

All products are designed with a minimalist and timeless aesthetic suitable for work, travel, and daily use.
Do your bags develop scratches or marks over time?

Yes, this is completely normal with premium full-grain and vintage leather. Natural leather develops character, texture, and patina over time, making every bag unique. Minor marks and wrinkles are considered part of authentic leather aging.
Are your bags water resistant?

Yes. Our leather bags are designed with water-resistant finishes for everyday protection. However, we still recommend avoiding heavy rain or prolonged exposure to water to preserve the leather’s appearance and lifespan.
What kind of hardware do you use?

We use premium-quality brass and steel hardware, including heavy-duty zippers, buckles, clips, and reinforced fittings for durability and long-term use.
Do you offer a warranty?

Yes. We offer a craftsmanship warranty covering manufacturing defects, faulty stitching, broken hardware, and zipper issues.

The warranty does not cover:

  • Normal leather aging
  • Scratches from regular use
  • Water damage
  • Misuse or accidental damage
Do you offer returns or exchanges?

Yes. We accept returns and exchanges for unused products within our return window.

To qualify:

  • Item must be unused
  • Original packaging must be included
  • Product should be returned in original condition

Please contact our support team before returning any item.
Do you ship across the USA?

Yes. We currently operate and ship only within the United States.
How long does shipping take?

Most orders are processed within 1–3 business days. Delivery times may vary depending on your location, shipping carrier, and seasonal demand.
Can I track my order?

Yes. Once your order ships, you will receive a tracking number via email so you can monitor your delivery status.
Do you sell wholesale or B2B?

Yes. In addition to direct customer sales (B2C), we also work with retail stores and business partners (B2B).

For wholesale inquiries, please contact us directly.
How should I care for my leather bag?

To keep your leather bag looking its best:

  • Store in a cool dry place
  • Avoid prolonged sunlight exposure
  • Use leather conditioner occasionally
  • Wipe gently with a soft cloth if wet
  • Avoid overloading the bag

Premium leather naturally softens and improves with age.
Do you offer discounts or seasonal sales?

Yes. We occasionally run special promotions and seasonal offers throughout the year. Subscribe to our newsletter to stay updated on new arrivals and exclusive deals.
Can leather color vary slightly from photos?

Yes. Because genuine leather is a natural material, slight variations in color, grain, and texture may occur from one product to another. This uniqueness is part of authentic leather craftsmanship.